Privacy Policy and Cookies

Our Privacy Policy is provided and accepted by you in the context of, and as an annex to, our Terms and Conditions, and serves to provide clarity about our use of customer information.

The primary purpose of the CodeArcadia.Com website, is as a resource to help visitors learn more about our organisation CodeArcadia Ltd. CodeArcadia Ltd respects the privacy of its online visitors and customers of its goods and services and complies with applicable laws for the protection of your privacy, including, without limitation, the European Union General Data Protection Regulation (GDPR). If we do ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement

Definitions

Wherever we talk about Personal Data below, we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information. CodeArcadia Ltd also processes anonymous data, aggregated or not, to analyse and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. CodeArcadia Ltd may share anonymous data, aggregated or not, with third parties.

What Data We Collect and Process

Basic Account Data

When setting up an Account, CodeArcadia will collect your email address and country of residence. You are also required to choose a username and a password. The provision of this information is necessary to register a CodeArcadia User Account. During setup of your account, the account is automatically assigned a number (a "User ID") that is later used to reference your user account without directly exposing Personally Identifying Information about you. We do not require you to provide or use your real name for the setup of a CodeArcadia User Accounts.

Transaction and Payment Data

In order to make a transaction on CodeArcadia.Com (e.g., to pay for Goods and Services), you may need to provide payment data to CodeArcadia Ltd to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration data and security code) to CodeArcadia Ltd, which CodeArcadia Ltd will process and transmit to the payment service provider of your choise to enable the transaction and perform anti-fraud checks. Likewise, CodeArcadia Ltd will receive data from your payment service provider for the same reasons.

Other Data You Explicitly Submit

We will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with us or others on CodeArcadia.Com, e.g., in CodeArcadia Forums, Chats, or when you provide feedback or other user generated content. This data includes:

Your Use of the CodeArcadia.Com Website(s)

We collect a variety of information through your general interaction with the site. Content, Goods and Services offered by CodeArcadia Ltd. Personal data we collect may include, but is not limited to, browser and device information, data collected through automatic electronic interactions and application usage data.

Likewise, we will track your process across CodeArcadia.Com and applications to verify that you are not a bot and to optimise our services.

Tracking Data and Cookies

We use "Cookies", which are text files placed on your computer, to help us analyse how users use our online services, and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognise you and/or your device(s) on, off and across different devices and our services, as well as to improve the services we are offering, to improve marketing, analytics or website functionality. The use of Cookies is standard on the internet. Although most browsers automatically accept Cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent the reception of Cookies, or to provide notification whenever a Cookie is sent to you. You may refuse the use of Cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to access the full functionality of our website(s) and applications.

When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "Cookies", which are text files placed on visitors' computers, to help the website operators analyse how visitors use the site. The information generated by the Cookie about the visitors' use of the website will generally be transmitted to and stored by Google on servers in the United States.

Users can prevent the collection of data about their use of the website (including their IP address) generated by the Cookie, and the processing of data by Google, by downloading and installing the browser plug-in through the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Content Recommendations

We may process information collected under this section that Content, Goods and Services shown on the pages of the CodeArcadia.Com website and in update messages displayed or communicated to you in line with your CodeArcadia.Com notification preferences, can be tailored to meet your needs and populated with relevant recommendations and offers. This is done to improve your customer experience.

Subject to your separate consent or where explicitly permitted under applicable laws on email marketing, CodeArcadia Ltd may send you marketing messages about goods and services offered by CodeArcadia Ltd to your email address. In such a case we may also use your collected information to customise such marketing messages as well as collect information on whether you opened such messages and which links in their text you followed.

Information Required to Detect Violations

We collect certain data that is required for our detection, investigation and prevention of fraud and other violations of applicable law ("Violations"). This data is used only for the purposes of detection, investigation, prevention and, where applicable, acting on of such Violations and stored only for the minimum amount of time needed for this purpose. If the data indicates that a Violation has occurred, we will further store the data for the establishment, exercise or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will comprise the mechanism through which we detect, investigate and prevent such Violations.

How Long We Store Data

We will only store your information as long as necessary to fulfill the purposes for which the information is collected and processed or - where the applicable law provides for longer storage and retention period - for the storage and retention period required by law. After that your Personal Data will be deleted, blocked, or anonymised, as provided by applicable law.

In particular:

Who Has Access to Data

CodeArcadia Ltd may share your Personal Data internally only and use it to the degree necessary to achieve the purposes listed above. In the event of a reorganisation, sale or merger we may transfer Personal Data to the relevant third party subject to applicable laws.

We may also share your Personal Data with third party providers that provide customer support services in connection with our Content, Goods and Services. Your Personal Data will be used in accordance with this Privacy Policy and only as far as this is neccessary for performing customer support services.

In accordance with internet standards, we may also share certain information (including your IP address and the identification of CodeArcadia content you wish to access) with our third party network providers that provide content delivery network services in connection with CodeArcadia.Com. Our content delivery network providers enable the delivery of digital content you have requested, by using a system of distributed servers that deliver content to you, based on your geographic location.

The CodeArcadia.com community includes message boards, forums and/or chat areas, where users can exchange ideas and communicate with each other. When posting a message to a board, forum or chat area, please be aware that the information is being made publicly available online; therefore, you are doing so at your own risk. If your Personal Data is posted on one of our community forums against your will, please rport this to us to request its removal.

CodeArcadia may allow you to link your CodeArcadia.Com User Account to an account offered by a third party. If you consent to link the accounts, CodeArcadia Ltd may collect and combine information you allowed CodeArcadia Ltd to receive from a third party with the information of your CodeArcadia.Com User Account to the degree allowed by your consent at the time. If the linking of accounts requires the transmission of information about your person from CodeArcadia.Com to a third party, you will be informed about it before the linking takes place and you will be given the opportunity to consent to the linking and the transmission of your information. The third party's use of your information will be subject to the third party's privacy policy, which we encourage you to review.

CodeArcadia Ltd releases Personal Data to comply with court orders or laws and regulations that require us to disclose such information.

Your Rights and Control Mechanisms

The data protection laws of the European Economic Area and other territories grant their citizens certain rights in relation to their Personal Data. While other jurisdictions may provide few statutory rights to their citizens, we make the tools designed to exercise such rights available to our customers.

As a resident of the European Economic Area you have the following rights in relation to your Personal Data:

Right of Access

You have the right to access your Personal Data that we hold about you, i.e., the right to require free of charge (i) information whether your Personal Data is retained, (ii) access to and/or (iii) duplicates of the Personal Data retained. You can contact us to use the right to access to your Personal Data. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.

Right to Rectification

If we process your Personal Data, we shall endeavour to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can request to change the information you provided by contacting us.

Right to Erasure

You have the right to obtain deletion by us of Personal Data concerning you by deleting your CodeArcadia.Com User Account or by contacting us.

As a result of deleting your CodeArcadia.Com User Account, you will lose access to CodeArcadia.Com services, including the CodeArcadia.Com User Account and the possibility to access other services you are using the CodeArcadia.Com User Account for.

We allow you to restore your CodeArcadia.Com User Account during a grace period of 30 (thirty) days from the moment you request deletion of your CodeArcadia.Com User Account. This functionality allows you not to lose your account by mistake, because of your loss of your account credentials or due to hacking. During the suspension period, we will be able to finalise financial and other activities that you may have initiated before sending the CodeArcadia.Com User Account deletion request. After the grace period, Personal Data associated with your account will be deleted subject to retention policy stated above.

In some cases, deletion of your CodeArcadia.Com User Account, and therefore Personal Data deletion, is complicated. Namely, if your account has a business relationship with CodeArcadia Ltd, such as due to your work for a partner or supplier, you will only be able to delete your CodeArcadia.com User Account after you have transferred this role to another user or have dissolved the business relationship. In some cases, considering the complexity and number of the requests, the period for Personal Data erasure may be extended, but for no longer than two further months.

Right to Object

When our processing of your Personal Data is based on legitimate interests according to Article 5(1)(f) of the GDPR, you have the right to object to this processing. If you object we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing as described in Article 21 of the GDPR; in particular if the data is necessary for the establishment, exercise or defence of legal claims.

You also have the right to lodge a complaint at a supervisory authority.

Children

The minimum age to create a CodeArcadia.Com User Account is 16. CodeArcadia Ltd will not knowingly collect Personal Data from children under this age. Insofar as certain countries apply a higher age of consent for the collection of Personal Data, CodeArcadia Ltd requires parental consent before a CodeArcadia.Com User Account can be created and Personal Data associated with it collected. CodeArcadia Ltd encourages parents to instruct their children to never give out personal information when online.

Revision Date: May 26, 2018

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UK (+44) 07807 663 531

CodeArcadia Ltd
Forsyth House
Cromac Square
Belfast
Antrim
Northern Ireland
BT2 8LA